Frequently Asked Questions

Welcome to our FAQ page! Here are answers to the questions we're asked most about ordering from Fashionown. The full details are in our Shipping Policy and Refund Policy.

Shipping FAQs

1. How long does it take to receive my order?

  • Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). Personalised jerseys can take slightly longer because of printing.
  • Standard US shipping then takes 4–11 business days, so most orders arrive within 7–14 business days of being placed.
  • Order cut-off: 2:00 PM Central Time (Chicago).

2. How much is shipping?

  • Shipping is free on all US orders.

3. Do you offer international shipping?

  • Currently, we ship to addresses within the United States only. Orders ship from our warehouse in the United States.

4. How can I track my order?

  • Once your order ships, you'll receive a confirmation email with tracking information so you can follow your delivery.

Return and Refund FAQs

1. What is your return policy?

  • We accept returns within 30 days of delivery for items that are unused, unworn and in their original condition and packaging.
  • Personalised jerseys (printed with a name, number or other personalisation) and final sale items can't be returned.
  • If your order arrives damaged, defective or incorrect, contact us within 48 hours of delivery with your order number and photos.

2. How do I start a return?

  • Email support@fashionown.com with your order number and the item you'd like to return. Once your request is approved, we'll send you return instructions. Return shipping is paid by the customer unless the item is damaged, defective or incorrect.

3. When will I get my refund?

  • Once your return is received and inspected, your refund is processed to your original payment method within 5–7 business days. Your bank or card issuer may need additional time to post it.

Payment FAQs

1. What payment methods do you accept?

  • Major credit and debit cards (Visa, Mastercard, American Express, Discover and Diners Club), Shop Pay, Apple Pay, Google Pay, Meta Pay, PayPal and Afterpay, plus the other methods shown at checkout.

2. Is my payment information secure?

  • Yes. Payments are processed through Shopify's secure, encrypted checkout, and we never store your card details.

3. Do you charge sales tax?

  • Any sales tax that applies to your order is calculated from your shipping address and shown at checkout before you pay.

Contact Us

If you have any questions about your order, shipping, returns or payments, email support@fashionown.com or call +1 (520) 286-9993, Monday to Friday, 9:00 AM – 6:00 PM CST.

What is your return policy?

We accept returns within 30 days of delivery for eligible items. Items must be unused and unworn, in their original condition and packaging. Personalised items can't be returned. See our Refund Policy for the full details.

What payment methods do you accept?

We accept the payment methods shown at checkout: major credit and debit cards (Visa, Mastercard, American Express, Discover and Diners Club), Shop Pay, Apple Pay, Google Pay, Meta Pay, PayPal and Afterpay, as well as Dankort, Dwolla and selected cryptocurrencies such as Bitcoin and Dogecoin. Payments are processed securely through Shopify.

Can I modify or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.

Do you ship internationally?

We currently ship within the United States. See our Shipping Policy.

How long does shipping take?

Orders are processed within 1–3 business days, Monday to Friday, excluding holidays. Standard U.S. shipping typically arrives within 4–11 business days after dispatch, so most orders arrive within 7–14 business days of being placed.

Do you offer free shipping?

Yes. Shipping is free on all US orders.

Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.

How do I find my size?

Every product page has a size chart, and our size guide covers jerseys, shorts and kids' sets. Still unsure? Email support@fashionown.com and we'll help.