Q: Frequently asked question

1 . What payment methods do you accept? We accept major credit and debit cards, including Visa, MasterCard, and American Express. All payments are processed securely in USD. 2. How long does it take to process my order? Orders are normally processed within 1–2 business days after your payment is confirmed. 3. How long will delivery take? Once your order ships, delivery typically takes 5–10 business days depending on your country and the courier service. 4. Can I track my order? Yes. After your order is dispatched, you’ll receive a tracking number by email so you can follow its progress. 5. Do you ship to my country? We ship to countries supported at checkout. If your country doesn’t appear at checkout, we may not be able to deliver there. 6. How much is shipping? Shipping costs (if any) are shown at checkout before you pay — with no hidden charges. 7. What if delivery is delayed? Delivery times are estimates. Occasionally shipments may be delayed due to customs, weather, holidays, or courier issues. We’ll help where possible but can’t control these external delays. 8. What happens if my address is incorrect? Please make sure your shipping address is accurate. We aren’t responsible for delivery issues caused by wrong or incomplete addresses. 9. What if my package is lost or arrives damaged? If your order doesn’t arrive or arrives damaged, contact us right away. We will work with the courier to help fix the issue and arrange a replacement or refund as needed. 10. Who can I contact for help? For questions about payment, shipping, or your order, you can email: support@fashionown.com or call the phone number listed on the Shipping page.

Q: Frequently asked question

1. What if I want to return my order? You can return items if they are unused, undamaged, and still in their original condition and packaging. The return request must be made within 30 days of purchase. 2. Are there any items I can’t return? Yes — some products may be non-returnable for hygiene or other reasons. If an item can’t be returned, it will be clearly stated on that product’s page. 3. Who pays for return shipping? You are responsible for the cost of shipping the item back. 4. How do I start a return or exchange? Contact the Fashionown support team. They will give you a return form and instructions on where to send your return. 5. What should I do before sending the item back? Pack the item carefully and share the tracking number with Fashionown’s support team after you ship it. 6. How long does a refund or exchange take? Once Fashionown receives the returned item, they typically process refunds or exchanges within 7 days. Refunds will be issued back to your original payment method. 7. Who can I contact if I need help? You can email support@fashionown.com or call the phone number listed on the policy page for support with your return or exchange.

Question 1

Frequently asked question

Accepted Answer

1. What payment methods do you accept?
We accept major credit and debit cards, including Visa, MasterCard, and American Express. All payments are processed securely in USD.

2. How long does it take to process my order?
Orders are normally processed within 1–2 business days after your payment is confirmed.

3. How long will delivery take?
Once your order ships, delivery typically takes 5–10 business days depending on your country and the courier service.

4. Can I track my order?
Yes. After your order is dispatched, you’ll receive a tracking number by email so you can follow its progress.

5. Do you ship to my country?
We ship to countries supported at checkout. If your country doesn’t appear at checkout, we may not be able to deliver there.

6. How much is shipping?
Shipping costs (if any) are shown at checkout before you pay — with no hidden charges.

7. What if delivery is delayed?
Delivery times are estimates. Occasionally shipments may be delayed due to customs, weather, holidays, or courier issues. We’ll help where possible but can’t control these external delays.

8. What happens if my address is incorrect?
Please make sure your shipping address is accurate. We aren’t responsible for delivery issues caused by wrong or incomplete addresses.

9. What if my package is lost or arrives damaged?
If your order doesn’t arrive or arrives damaged, contact us right away. We will work with the courier to help fix the issue and arrange a replacement or refund as needed.

10. Who can I contact for help?
For questions about payment, shipping, or your order, you can email: support@fashionown.com
or call the phone number listed on the Shipping page.

Question 2

Frequently asked question

Accepted Answer

1. What if I want to return my order?
You can return items if they are unused, undamaged, and still in their original condition and packaging. The return request must be made within 30 days of purchase.

2. Are there any items I can’t return?
Yes — some products may be non-returnable for hygiene or other reasons. If an item can’t be returned, it will be clearly stated on that product’s page.

3. Who pays for return shipping?
You are responsible for the cost of shipping the item back.

4. How do I start a return or exchange?
Contact the Fashionown support team. They will give you a return form and instructions on where to send your return.

5. What should I do before sending the item back?
Pack the item carefully and share the tracking number with Fashionown’s support team after you ship it.

6. How long does a refund or exchange take?
Once Fashionown receives the returned item, they typically process refunds or exchanges within 7 days. Refunds will be issued back to your original payment method.

7. Who can I contact if I need help?
You can email support@fashionown.com
or call the phone number listed on the policy page for support with your return or exchange.