Last Updated: July 4, 2026
At Fashionown, we want you to be completely satisfied with your purchase. Whether you have purchased one of our premium jackets or a custom jewelry piece, we are committed to making your return or exchange experience as smooth as possible.
1. Return Eligibility
We accept returns within 30 days of delivery. To qualify for a return, the following conditions must be met:
-
The item must be in its original, unused, and unworn condition.
-
All original tags, labels, and packaging must be included.
-
The product must be free of any alterations, odors, or signs of wear.
Note: Items that do not meet these criteria may be rejected upon inspection and sent back to the customer at our discretion.
2. Non-Returnable Items
Due to the nature of our products, the following items are strictly non-returnable:
-
Personalized & Custom Items: Any jewelry or apparel that has been custom-designed, engraved, or altered specifically for you.
-
Final Sale Items: Products explicitly marked as "Final Sale" at the time of purchase.
3. The Return Process
To initiate a return, please follow these steps:
-
Contact Us: Email our support team at support@fashionown.com with your order number, a list of the items you wish to return, and the reason for the return.
-
Approval: Once your request is reviewed and approved, we will provide you with a return authorization and the designated return shipping instructions.
-
Ship the Item: Package the item securely and ship it back to our processing facility using a trackable courier service.
4. Return Shipping Costs
-
Defective or Incorrect Items: If your order arrives damaged, defective, or incorrect, Fashionown will cover all return shipping costs. Please notify us within 48 hours of delivery with photographic evidence of the issue.
-
Customer Remorse: If you are returning an item due to sizing issues, change of mind, or personal preference, the customer is responsible for all return shipping costs.
5. Refunds
Once your returned item is received at our facility and passes inspection, we will process your refund:
-
Processing Time: Refunds are issued to your original payment method within 5–7 business days.
-
Deductions: Original shipping fees are non-refundable. If a discount code was used, the refunded amount will reflect the adjusted price paid.
-
Bank Delays: Please note that your financial institution may require additional time to post the funds to your account statement.
6. Exchanges
We currently offer direct exchanges for different sizes or colors, subject to product availability. If you wish to exchange an item, please contact our support team at support@fashionown.com as soon as possible so we can reserve the replacement item for you.
7. Need Assistance?
If you have any questions regarding our policy or need help with your order, our dedicated support team is ready to assist you:
-
Email: support@fashionown.com
-
Phone: +1 (520) 286-9993
-
Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM