Refund policy

We want the shirt you open to be the one you ordered, in the size that fits. If something isn't right, here's how returns and refunds work at FashionOwn.

Return window

We accept returns within 30 days of delivery for eligible items. To qualify for a return:

  • the item must be unused and unworn
  • all original packaging must be included
  • the item must be returned in its original condition

Items showing signs of wear, damage or alteration may not qualify for a refund. When trying a jersey on, keep any tags attached until you're sure of the fit.

Items that can't be returned

Personalised jerseys are printed specifically for you, so the following items are non-returnable:

  • jerseys printed with a name, number or other personalisation (including those printed free of charge during a promotion)
  • final sale items

Please check the spelling of your name and number in the preview before adding a personalised jersey to your cart. If a personalised jersey arrives damaged, defective or incorrect, the section below still applies.

Damaged, defective or incorrect orders

If your order arrives damaged, defective or incorrect (for example the wrong team, size or version, or a printing mistake on our side), please contact us within 48 hours of delivery with:

  • your order number
  • photographs of the item and packaging
  • a brief description of the issue

Our team will review the situation promptly and work toward a suitable resolution.

Sizing and exchanges

Every product page has a size chart. Player Edition jerseys have a slim, match-style cut; if you're between sizes, go one size up.

Direct exchanges may be limited depending on product availability. If you'd like a different size or a different jersey, contact our support team and we'll help you find the best option.

How to return an item

  1. Email support@fashionown.com with your order number and the item you'd like to return.
  2. Once your request is approved, we'll send you return instructions.
  3. Send the item back using a trackable shipping service.

Customers are responsible for return shipping costs unless the return is due to a damaged item, a defective product or an incorrect shipment.

Refunds

Once your returned item is received and inspected, your refund will be processed to the original payment method within 5–7 business days. You'll receive an email confirmation once your refund has been issued.

  • Shipping fees are non-refundable. Shipping is free on all US orders.
  • If you paid with Afterpay, your refund is returned through Afterpay.
  • Your bank or card issuer may need additional time to post the refund.

Need help?

If you have any questions about this policy or need help with your order, our support team is ready to help:

Email: support@fashionown.com
Phone: +1 (520) 286-9993
Hours: Monday – Friday, 9:00 AM – 6:00 PM CST